6. CLASS PACKS
6.1. Studio class packs may be purchased for Studio 1 and Studio 2 & 3 separately as follows:
(a) Single visit; (expiring 30 days from the date it is purchased);
(b) 5 class pack (expiring 90 days from the date the first class is booked or attended);
(c) 10 class pack (expiring 90 days from the date the first class is booked or attended);
(d) 20 class pack (expiring 180 days from the date the first class is booked or attended).
6.2. Class packs cannot be refunded, transferred, suspended or extended.
6.3. Class packs for Studio 1 are valid for Reformer Pilates Group Classes only.
6.4. Class packs for Studio 2 are valid for all Studio 2 & 3 Classes; Boxing, HIIT, SpinCore, Yoga, Barre, Mat Pilates, Strength with Physio, Mums & Bubs.
6.4. Class packs are not valid for any private training, workshops, retreats, teacher training or special events.
6.5. Class cancellation (Studio 1, 2 & 3 Public Group Training Classes)
If you need to reschedule or cancel a class please do so within the cancellation windows to avoid a cancellation fee or loss of credit:
12 hour cancellation policy applies for all reformer Pilates classes. Cancellations made with less than 12 hours notice will result in the loss of a credit for all students with single or package pricing options.
STUDIO TWO & THREE
6 hour cancellation policy applies for all group fitness classes. Cancellations made with less than 6 hours notice will result in a loss of a credit for all students with single or package pricing options.
6.6. Absence to class without a cancellation will result in a No Show Fee for all Members of $10 per Reformer Pilates class and $5 for Studio 2 & 3 Classes and the loss of a credit for all clients with single or package pricing options.
6.7. New policy: Please arrive at least 5 minutes before class. No late entry more than 10 minutes past the class start time. If class begins and you’re not checked in, your spot may be given to a standby/waitlisted student.
6.8. You must cancel via the MindBody App or via Phone Call. Cancellations by text, email, Facebook or any other method will not be accepted.
6.9. Some classes book out so we recommend booking in advance to avoid disappointment. Members can book up to 2 weeks in advance.